Resume.com

Creating a modern, intuitive resume builder that simplifies resume creation while increasing engagement and user satisfaction.

Problem

• Users struggled to customize resumes and preview changes in real-time.

• Templates were inflexible, limiting creativity.

• High drop-off rate during the resume creation process.

Role & Responsibilities

• Sole UX/Product Designer responsible for end-to-end redesign.

• Conducted user research, created wireframes, prototypes, and final visual designs.

• Collaborated with developers to ensure accurate implementation.Process

Research & Analysis:

• Conducted usability testing of the existing site.

• Interviewed users to understand pain points and needs.

• Mapped user journeys and personas.

Ideation & Wireframing:

• Created low-fidelity wireframes for multiple flows.

• Iterated based on user testing feedback.

3. Prototyping & Visual Design:

• Developed interactive prototypes for desktop and mobile.

• Designed drag-and-drop customization, real-time previews, and dynamic content library.

Testing & Iteration:

• Conducted AB testing on templates and features.

• Optimized UI for responsiveness and accessibility.

Solutions & Features:

• Drag-and-drop resume builder with real-time preview.

• Flexible templates allowing more user control.

• Streamlined sign-in and resume-saving process.

• Optimized responsive and mobile-friendly layouts.

Impact / Results

• 50% increase in user engagement during resume creation.

• 35% reduction in drop-off rate.

• Improved user satisfaction and ease of use.

Key Skills Highlighted

• User research & testing

• Interaction design & wireframing

• Visual design & prototyping

• Design system & component optimization

• Accessibility & responsiveness

Lessons Learned

• User-Centered Design Matters: Early usability testing revealed pain points I hadn’t anticipated. Listening to real users shaped better flows and increased engagement.

• Iterate Quickly & Often: Low-fidelity wireframes and prototypes allowed faster iterations, saving time before committing to visual design.

• Balance Flexibility and Guidance: Users want creative control, but too much freedom can be overwhelming. Designing clear constraints improves usability.

• Design Systems Improve Efficiency: Using a component-based approach made it easier to maintain consistency across templates and speed up design-to-development handoff.

• Accessibility is Non-Negotiable: Even small adjustments, like responsive layouts and color contrast, significantly enhanced usability for all users.

• Metrics Drive Decisions: Measuring engagement and drop-off rates helped prioritize which features to optimize first, linking design choices to real impact.

Personas From User Research

Low - Fi Usability Testing Empathy maps

Card Sorting, Site Mapping, Low/ High Fidelity Wire Framing

Task Prioritization

Quick look of the website flow